FREE SHIPPING AUSTRALIA WIDE ON ORDERS OVER $100

FAQ’s

LAYBYS

If you wish to layby an item please email enquiries@shoeshu.com.au. Our team will email you an invoice and we require a minimum $50 deposit and the balance payable within 90 days. You can make payments via paypal, instore or by direct debit.

ZIPPAY

With no deposit required & no interest charged this is an offer to good to refuse. Available for orders within Australia only. Please visit www.zippay.com.au for details.

BACK ORDER

This is when we may have sold out of an item & they are currently being made by our talented artisans so you can still purchase this item and as soon as the product is completed we will despatch it to you, the approximate time frame is 2 to 4 weeks.

CUSTOM ORDER

This is when we may no longer stock an item or we do not make it in a particular size or colour but we can liase with our artisans and organise a special custom order just for you. The approximate time frame for custom orders is 3 to 4 weeks. There are no returns on custom orders as this product has been especially made for you.

PRODUCT CARE

RETURNS

We aim to provide our customers with only the very best products with a high standard of quality as we want to make sure you love your purchase. However if you have received an item with a defect we are happy to repair, replace or refund a faulty product as subject to the Australian Consumer Law. Purchases for on sale items will only be eligible for an exchange or store credit.

Items need to be returned in original packaging, unworn and unused with original tags still attached. We are unable to accept shoes with dirty or marked soles. Products sealed for hygiene reasons (earrings, hair accessories etc) can only be returned if the seal is still intact so please make sure you love your purchase prior to opening . Please include a copy of your invoice with the reason for your return.

Please allow up to 7 days for your return to be processed & our team will contact you with a tracking number when your order has been despatched or any other information that is applicable. Our team will use their discretion as to the issue of a refund, credit note, repair or replacement product will be issued. Refunds we process within 7 days of receiving the return.

All returns are required to be sent via registered post to

Shoe Shu

PO Box 3137

Carlisle South WA 6101

Please note that leather is a natural product and you will find variations in the colours and marks in the hide which is not considered faults but make each piece unique. Fair wear & tear is not covered by warranty. All repairs & shipping for purchases over 6 months old will be at the customers expense.

EXCHANGE

To exchange your item please email enquiries@shoeshu.com.au and if available we will hold your new request for 10 days (after 10 days it will automatically be taken off hold) so make sure you get your return back to us ASAP. You can directly exchange your product in store also.

GIFT CARDS

To purchase a gift card please email enquiries@shoeshu.com.au & we will organise this for you.

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